We accept bank transfer, cash and major credit or debit cards. Afterpay and Klarna are also available, and we can provide Work and Income quotes.

Payment for residential jobs is due on completion unless we’ve agreed otherwise. Commercial customers can discuss account terms with us before booking.

Our standard carpet cleaning includes spot and stain treatment, hot water extraction, deodorising and advice about any areas of concern.

We’ll confirm which rooms and areas your quote covers. More extensive problems, such as urine in the underlay, heavy contamination or specialist restoration, may need additional work. We’ll explain this and discuss any extra cost before proceeding.

At Carpet Master, we strive to offer the most cost-effective service with our powerful van/truck mounted steam cleaning machines. While some services may be cheaper, they often use portable machines that simply can't match the effectiveness of a van mount.

We also invest in high-quality equipment and products to identify and target problem areas, ensuring you receive a superior cleaning service. Unlike some companies, we're not tied to specific product deals, so we always choose the best products for your carpets.

And remember – if you find a cheaper quote for a van-mounted steam cleaning service, we'll beat it by 10%!

For most houses, we use our powerful van-mounted hot water extraction system, often called steam cleaning. It applies hot water and suitable cleaning products to loosen dirt, then uses strong suction to extract the dirty water back into the van.

For apartments and properties where the hoses can’t practically reach, we use professional portable equipment. It allows us to clean access-limited spaces thoroughly, although some jobs take more time than they would with the van mount.

The length of time it takes for your carpet to dry is dependent on the weather. Airflow, temperature and humidity all have an effect. It could take from 6 – 14 hours. Using fans, dehumidifiers, air-conditioning, and heating systems (depending on the weather) can help. We may use blocks or paper, under furniture legs for instance, make sure you leave those in place until the carpet is totally dry. Walking on the carpet is ok but wear clean rubber soled shoes, or no shoes at all. You certainly don’t want to be walking on your freshly cleaned carpet in street shoes. Think also of your safety when walking from damp carpet on to slippery floors.

Not every stain can be removed completely. The result depends on what caused it, the carpet fibre, how long it has been there and whether other products have already been used.

Some marks are permanent changes to the carpet’s colour rather than something that can be cleaned out. We’ll assess problem areas and explain what we think is achievable. Sometimes we need to test or treat a mark before we can be certain.

Photos are helpful when you enquire, especially if you know what caused the stain.

Often, yes, but it depends on how deeply the urine has travelled.

A small, localised accident may respond well to targeted treatment. Repeated accidents can soak into the carpet backing, underlay or subfloor, where cleaning the surface alone may not resolve the smell.

Tell us about any pet odours when requesting a quote. We can assess the problem and explain whether additional treatment or work beneath the carpet may be needed.

Please contact us, ideally within 48 hours, and send a photo if you can. Sometimes residue deeper in the carpet moves back to the surface as it dries. This is called wicking, and further treatment may help.

Our Unlimited Re-clean Guarantee has no fixed limit on reasonable return visits for the same original cleaning concern, where further cleaning is appropriate and likely to improve the result.

It doesn’t cover new spills, permanent damage or problems outside the original work. We’ll explain if further treatment is unlikely to help or could damage the material.

The guarantee is additional to your consumer rights. Contacting us after 48 hours does not remove those rights - but it may limit our ability to remedy the stain.

The simple answer is Yes. There are some items we are not able to move such as pianos, large electronics, China cabinets, beds, couches, dressers with mirrors, pool tables, any furniture that sits flat on the carpeted surface. We also recommend that you remove items such as lamps, plants, breakables, knick knacks and electronics. We won’t charge extra to move small and easily movable items of furniture. Once we have finished, we will return anything we have moved to its rightful place on protective padding as needed.

A light vacuuming in the traffic areas is recommended but not required. Our steam cleaning machine can suck up small debris. However, if there is heavy debris that can be picked up with your hand, this should be removed prior to arrival.

We can usually arrange a job a few days ahead, depending on availability and your location. We try to group jobs in nearby areas to keep travel and costs down.

If you need a particular day or have an urgent problem, give us a call and we’ll let you know what’s possible.

How do I care for my carpets after a clean?
Our steam cleaning process uses far less water than traditional water extraction, so your carpets will dry faster and with less risk of damage. To help them dry quickly and stay fresh:

• Ventilation – Open windows and doors or use fans to keep air moving.

• Walking – Avoid heavy foot traffic until carpets are fully dry. If you need to cross, wear clean socks or indoor shoes.

• Furniture – Keep furniture off the carpet until it’s dry. If we’ve placed protective tabs or blocks, leave them in place for at least 24 hours.

• Spills – Blot spills immediately with a clean cloth and water (never rub).

• Vacuuming – Once dry, vacuum regularly to maintain appearance and fibre health.

• Maintenance – Book a professional clean every 12–18 months to keep carpets looking their best.

Our method means faster drying and a deep clean without the excess moisture that can cause problems – so you can relax knowing your carpets are in safe hands.

Payment for residential jobs is due on completion unless we’ve agreed otherwise in writing.

Commercial customers may have separate account terms arranged before the work begins.

If payment becomes overdue, we’ll contact you and give you a reasonable opportunity to pay or discuss any concerns. An overdue, undisputed account may be referred to a debt collection agency after reasonable notice. Reasonable recovery costs may apply where permitted by law.

If you have a concern about the clean or believe an invoice is incorrect, please contact us promptly so we can work through it with you.

If an insurer, landlord or property manager is expected to pay, you remain responsible unless they have confirmed directly with us that they accept responsibility for the account.

Please give us at least one business day’s notice wherever possible.

For shorter-notice cancellations, rescheduling or appointments where we can’t access the property, we may retain an applicable deposit or charge up to 10% of the agreed service price to reasonably cover the time reserved and costs incurred.

If something unexpected happens, contact us as soon as you can so we can discuss the options.